Client support
Need a hand right now?
For current clients. Call during office hours for anything urgent; email works for everything else and creates a ticket for us.
Before you call
Have the name of the computer or the phone extension ready, and tell us what you were doing when the problem started. A photo of an error message on your phone saves a lot of back and forth.
What counts as urgent
Anything that stops people working: no internet for the office, email down for everyone, phones not ringing, a server that won't start, or a security concern such as a suspicious email someone clicked. Call for these. A single slow laptop or a printer question can go by email.
Support portal
An online support portal for opening and tracking tickets is on the way. Until then, phone and email reach the same people.