Services
Everything your office network needs, from one team.
Take the whole list as a monthly managed plan, or pick the pieces you need. Either way you deal with the same people every time.
Managed IT & helpdesk
A flat monthly plan that covers the day-to-day: we watch your systems, keep them patched, and fix problems before your staff notice. When they do need help, they call or open a ticket and get someone who already knows your setup.
- Monitoring and alerting for workstations and servers
- Operating system and software patching
- Helpdesk by phone, email and support portal
- On-site visits from Marathon to Key West
- New-hire setup and departing-staff offboarding
- Hardware purchasing, setup and lifecycle planning
Networks & Wi-Fi
Most "the internet is slow" calls are network problems. We design and install business networks properly: separated guest and staff traffic, Wi-Fi coverage planned for the building you actually have, and a second internet line that takes over when the first one drops.
- Firewalls, routers and switching (MikroTik and other business-grade gear)
- Wi-Fi surveys and access point installation
- Guest Wi-Fi with a branded sign-in page
- VLANs to keep cameras, phones and guests apart
- Dual-ISP failover and building-to-building wireless links
- Structured cabling and rack cleanup
Security & compliance
Attacks on small businesses are routine now, and most start with a password or an email. We put the basics in place and keep them there, and for regulated offices we build the audit trail your compliance requirements expect.
- Multi-factor authentication for email and remote access
- Endpoint protection and email filtering
- Encrypted file access and permission reviews
- HIPAA-focused setup and documentation for healthcare
- Security awareness guidance for staff
- Firewall rules and remote-access hardening
Backup & hurricane continuity
In the Keys, a backup plan is a hurricane plan. We make sure your data lives in more than one place, that restores are tested rather than assumed, and that your team can keep working from wherever they evacuate to.
- Local and offsite cloud backup
- Scheduled restore tests
- Server and workstation imaging
- UPS installation and safe shutdown on power loss
- Pre-storm checklist and post-storm recovery
- Remote access so staff can work from the mainland
Phone systems & AI receptionist
A modern phone system costs less than traditional lines and does more. Calls ring desk phones, mobiles and the computer app; menus and voicemail are set up the way you work; and when the office loses power, calls keep coming to your cell. We can also add a conversational AI agent to the system: it answers after hours or when lines are busy, talks with callers naturally, answers common questions, takes messages and books appointments, and hands off to a person when it should.
- Hosted VoIP with desk phones and mobile apps
- Conversational AI receptionist for after-hours and overflow calls
- AI call summaries and transcripts delivered to your inbox
- Auto-attendants, ring groups and business-hours routing
- Voicemail to email and business texting on your main number
- Number porting and multi-office or remote-worker extensions
Microsoft 365, Google Workspace & cloud
We manage both platforms end to end. On Microsoft 365 that means mailboxes, Teams, OneDrive and SharePoint; on Google Workspace it means Gmail, Drive, Meet and shared drives. Either way we handle the licensing, the security settings and the migration if you're switching. For offices that need their files on-site or in a private cloud, we host that too.
- Microsoft 365 and Google Workspace setup, migration and administration
- License review so you stop paying for unused seats
- Shared mailboxes, calendars, Teams and Google Meet
- File sharing through SharePoint, OneDrive and Google Drive
- Private file servers and self-hosted cloud storage
- Domain, DNS and email deliverability
Video surveillance
We install and maintain business camera systems with local recording, so footage stays on your premises and not in someone else's cloud subscription. You get live view and motion alerts on your phone, and cameras sit on their own network segment.
- Camera selection and installation
- Local network video recorders
- Mobile live view and motion alerts
- Smart detection to cut false alarms
- Retention planning and encrypted storage
- Integration with your existing network
Websites & hosting
Most small businesses need a website that loads fast, looks right on a phone, gets found on Google Maps and search, and doesn't cost a subscription every month. We build exactly that, host it on infrastructure we manage, and handle the domain, email and updates so you never have to log in to a page builder again.
- Business websites built to load fast on any device
- Hosting, TLS certificates and security headers
- Domain, DNS and email setup
- Google Business Profile and local search basics
- Contact forms, booking links and analytics
- Ongoing updates and content changes on request
Projects & consulting
Some work doesn't fit a monthly plan. We scope and run one-off projects, and we're happy to review a quote or plan from another vendor and tell you plainly whether it makes sense.
- Office moves and new-location build-outs
- Server replacements and upgrades
- Technology planning and budgeting
- School and classroom device rollouts
- Vendor coordination with ISPs and carriers
- Assessments of your current setup
Tell us what's not working.
We'll come look, explain what we find in plain English, and give you a straight quote.